Our safety procedures
We are very happy to have reopened our doors and to have welcomed you back since June 22.
After several months of confinement despite ourselves, we have implemented a protocol with new security measures to ensure a return in the best conditions. As always, our priority will be the safety and health of all our guests, our teams and our partners.
This summer will certainly be a little different from the others, but our team will continue to work hard to make your stay with us an unforgettable one.
If you have any questions, concerns or recommendations, please don’t hesitate to contact us and let us know, and we will be happy to answer you.
Together we can create a new & unique experience.
We look forward to seeing you!
A 2-meter distance is recommended between customers and staff throughout the establishment. To help you, you will find several posters and road signs to direct you safely within the hotel.
Increased Cleaning & Disinfection
The common areas will be cleaned several times a day with particular attention to the objects most often affected (door handles, elevator buttons, thermostat, switch, remote control and others).
Wearing the mask
Since July 18, wearing a mask is mandatory in closed public places.
It will be required that customers wear a mask upon arrival and at all times while walking through the hotel and common living areas.
All hotel employees have been trained to reopen and implement these new protocols. Training will continue to take place on a very regular basis. In addition, their state of health will be checked daily and if there is any doubt, the employee will be asked to stay at home.
All our employees are trained and comply with health protocols.
We can at any time, if you feel the need, call a doctor and have him brought to the hotel for an examination.
Security walls have been installed at the reception to ensure a safe and secure arrival and departure.
Disinfection Stations Installed
We have put several disinfection stations at your disposal throughout the establishment; do not hesitate to use them regularly.
Room Cards Disinfection
The cards to access the rooms will be cleaned and disinfected between each client and upon check-in.
Bedding & Room Cleaning
The sheets will be changed and washed at high temperature for optimal disinfection. Please note that in order to minimize contact, daily room cleaning service during stays will be upon request.
We have permission to reopen our gym. Specific health measures will be put in place to respect social distancing and ensure the safety of all.
The Spa William Gray is open. The staff is ready to welcome customers for massages, facials and manicures / pedicures. The outdoor swimming pool will also be accessible. The thermal experience remains temporarily closed. All security measures have been reinforced. Visit the spa site for more information.
Where possible, we encourage contactless payments (credit, debit and gift cards).
Please note that the maximum amount for contactless payments is $250 CAD.
Flexible Cancellation Policy
We know that this period makes it complicated to plan ahead, especially if you wish to plan a trip weeks in advance. That’s why we’ve revised our cancellation policy and made it more flexible to meet your needs.
Food & Beverage
We have strengthened health protocols at the service level. Our service personnel will comply with the required health protocols (such as hand washing on a regular basis, wearing a mask, eye protection).
In terms of room service, food will be individually wrapped if desired and the order will be placed outside the door. For regular service, the dishes will be sealed off.
The minibar in each room has been fully emptied and disinfected and will be between each client.