Reservations: We follow strict health protocols to safely welcome you | Click here for more information
A shot of the Hotel William Gray building, one of Old Montreal's historic buildings

Our safety procedures

A photo of the lobby of the Hôtel William Gray with a chair, plant and stairs in the background.
A photo of the lobby of the Hôtel William Gray with a chair, plant and stairs in the background.

We have implemented a protocol with security measures to ensure a stay in the best conditions. As always, our priority will be the safety and health of all our guests, our teams and our partners.

Our team continues to work hard to make your stay with us an unforgettable one.

If you have any questions, concerns or recommendations, please don’t hesitate to contact us and let us know, and we will be happy to answer you.

Together we can create a new & unique experience.
We look forward to seeing you!

Call Us Email Us

Safety Procedures

Safety procedures have been implemented within the Hôtel William Gray to guarantee a serene and secure stay. We pay increased attention to the cleaning and disinfection of rooms and common areas as well as compliance with security measures throughout the establishment. Our staff has received special training and is ready to host you.

Social distancing icon

Social Distancing

A 2-meter distance is recommended between customers and staff throughout the establishment. To help you, you will find several posters and road signs to direct you safely within the hotel.

Cleaning & disinfection icon

Increased Cleaning & Disinfection

The common areas will be cleaned several times a day with particular attention to the objects most often affected (door handles, elevator buttons, thermostat, switch, remote control and others).

Mask icon

Wearing the mask

Since July 18, wearing a mask is mandatory in closed public places.

It will be required that customers wear a mask upon arrival and at all times while walking through the hotel and common living areas.

List icon

Our Employees

All hotel employees have been trained to reopen and implement these new protocols. Training will continue to take place on a very regular basis. In addition, their state of health will be checked daily and if there is any doubt, the employee will be asked to stay at home.

All our employees are trained and comply with health protocols.

Medical kit icon


Medical Assistance

We can at any time, if you feel the need, call a doctor and have him brought to the hotel for an examination.

Plexiglas board icon

Enhanced security

Security walls have been installed at the reception to ensure a safe and secure arrival and departure.

Hands sanitizer icon with the logo of the Hôtel William Gray

Disinfection Stations Installed

We have put several disinfection stations at your disposal throughout the establishment; do not hesitate to use them regularly.

Room cards icon

Room Cards Disinfection

The cards to access the rooms will be cleaned and disinfected between each client and upon check-in.

Bed icon

Bedding & Room Cleaning

The sheets will be changed and washed at high temperature for optimal disinfection.

Bike machine icon

Fitness Room

We have permission to reopen our gym. Specific health measures will be put in place to respect social distancing and ensure the safety of all.

A person making a professional massage to another icon


The Spa William Gray is open. The staff is ready to welcome customers for massages, facials and manicures / pedicures. The outdoor swimming pool will also be accessible. All security measures have been reinforced. Visit the spa site for more information.

Payment card icon


Where possible, we encourage contactless payments (credit, debit and gift cards).
Please note that the maximum amount for contactless payments is $250 CAD.

Calendar icon

Flexible Cancellation Policy

We know that this period makes it complicated to plan ahead, especially if you wish to plan a trip weeks in advance. That’s why we’ve revised our cancellation policy and made it more flexible to meet your needs.

Two separate tables icon

Restaurant & Rooftop Terraces

The Maggie Oakes restaurant and the two rooftop terraces, Perché and Terrasse William Gray, have been refurbished to promote social distancing between customers.

Plate and cutlery icon

Food & Beverage

We have strengthened health protocols at the service level. Our service personnel will comply with the required health protocols (such as hand washing on a regular basis, wearing a mask, eye protection).

In terms of room service, food will be individually wrapped if desired and the order will be placed outside the door. For regular service, the dishes will be sealed off.

Minibar icon


The minibar in each room has been fully emptied and disinfected and will be between each client.

Our Offers

Are you up for a unique getaway in the heart of Old Montreal? We have prepared offers and packages to enjoy an unforgettable well-deserved experience.

Contact our Old Montreal Hotel

Contact our Old Montreal Hotel

View On Map

Event Inquiry Form